Your privacy is our priority. This policy clearly explains what data we collect, why it is needed, how it is used, and how you can manage your personal data with the 12win casino platform.
Your data is protected with 256-bit SSL encryption and is never sold to third parties.
12win casino takes our responsibility to protect every player's privacy seriously. We operate with full transparency — you have the right to know what data we hold, why it is needed and what happens to it.
This Privacy Policy is drafted in accordance with international data protection principles and aims to comply with applicable legal requirements. It covers all services we provide through the 12win casino website and mobile app.
We only collect data that is genuinely necessary to provide you with better service, comply with legal requirements and ensure platform security. We do not collect data excessively or for purposes not stated here.
We collect various types of data depending on how you interact with the platform. Below are the main categories of data we collect:
2.1 Data You Provide Directly
2.2 Data Collected Automatically
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | KYC verification, account security |
| Contact | Email, phone | Communications, 2FA verification |
| Financial | Bank account, digital wallet | Deposit & withdrawal processing |
| Usage | Game records, transaction history | Customer support, AML |
| Technical | IP, device, browser | Security, fraud prevention |
Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data for anything unrelated to the services we provide.
4.1 Security Measures
We implement multiple layers of technical and organisational safeguards to protect your personal data from unauthorised access, loss or accidental disclosure:
4.2 Retention Period
We retain your personal data for as long as your account is active or as needed to fulfill the purposes stated in this policy. After an account is closed, we may need to keep certain records for a period required by law — typically between 5 and 7 years — for legal compliance, dispute resolution, and reporting obligations.
Data that is no longer needed will be securely deleted or anonymised so that it can no longer be linked to you personally.
We do not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. However, there are certain circumstances in which we may need to share your data:
The 12win casino website and app use cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly.
Types of Cookies We Use
You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, check your browser's help documentation.
We recognize and respect your rights over your personal data. You have the following rights, which you may exercise at any time:
Request a copy of the personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in your account.
Request deletion of your data under certain circumstances, subject to legal obligations.
Object to the processing of your data for specific purposes, including direct marketing.
Receive your data in a structured format that can be transferred to another provider.
Request a restriction on the processing of your data while a dispute or review is in progress.
12win casino services are exclusively for adult users aged 18 years and above. We do not intentionally collect, store or process personal data from individuals under the age of 18.
If we find that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. The platform uses age verification processes during registration and KYC to prevent access by underage individuals.
Parents and guardians who become aware that their underage child has registered an account are requested to contact our customer support immediately so that appropriate action can be taken without delay.
In running global platform operations, your personal data may be transferred to, stored in or processed in countries outside Malaysia. This typically occurs when we use cloud services or international technology providers.
In all cases of cross-border data transfers, we ensure that a level of data protection equivalent to the standards of this policy is maintained through:
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When material changes are made, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the platform after any updates are published constitutes your acceptance of the latest version of this policy.
If you have any questions, concerns or complaints regarding how we handle your personal data, we strongly encourage you to contact us directly.
Reach us via in-platform 24/7 live chat for the fastest response.
[email protected] — for more detailed privacy and data protection enquiries.
We are committed to responding to all privacy-related enquiries within 7 business days. For requests that require more in-depth review, we will notify you of a more accurate timeframe.
Why Your Data Is Safe With Us
Privacy protection is more than a policy on paper — it is a daily practice we uphold across every aspect of our platform's operations.
All data transmitted between you and the platform is protected by the same encryption used by banking institutions worldwide — no third party can intercept your data.
An extra layer of security for your account — even if someone knows your password, they still need a second verification code to gain access.
Your personal data is never sold, rented or shared with advertisers or marketing companies. Your data is only used for the purposes stated in this policy.
Our systems are monitored around the clock to detect any threats, unauthorized access attempts, or suspicious activity before they can affect your account.
Access, correct, download or delete your data via account settings or by contacting support. Your privacy rights are fully recognised and respected.
Our KYC process is designed to protect you and keep the platform free from illegal activity. Your documents are stored securely and used solely for legitimate purposes.
Your data is protected. Your gameplay is secure. Join a community of Malaysian players enjoying quality entertainment with complete peace of mind.